Bally's Interactive Online Sports Betting
Bet.Works, a start-up North American online sports betting company reached out to Integrated Experiences during it’s prelaunch. The requ...
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Read about customer service, human resources, and our experience in both.
Sargent Bubbles Case Study
Sargent Bubbles came to us with a concern of wanting to drive more revenue and the feeling that they were able to deliver great customer ...
Resorts Digital Gaming (RDG)
Resorts Digital Gaming (RDG) had a desire to bring their Customer Experience teams in- house due to severe degradation of the customer ex...
NYX Gaming becomes SG Digital
NYX Gaming Group identified a need to rebuild their Customer Experience Operations for their North American clients. The project required...
Borgata Hotel, Casino & Spa
Borgata needed a rebuild of their Contact Center’s Workforce Planning strategies due to a steady decline in service level and customer sa...
Baha Mar, Nassau, Bahamas
During it’s pre-opening phase, the BahaMar identified a need to create a single resource for team members to obtain information. The goa...
Cape May-Lewes Ferry Case Study
The Delaware River and Bay Authority came to Integrated Experiences after identifying a need to improve their Call Center Reservations...
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