Our Services
With 20 years in the industry, we produce real results.
Industries We Serve
Retail
Hospitality
Entertainment
Gaming
New Hire Cycle
Customer Experience Journey
Workforce Planning
People Management
Company Communication
Know Your Product & Know Your Customer
Omni-Channel Routing
Time Management
Employee Engagement
Interaction Handling
Finance Management
Compensation & Retention
Collecting Customer Feedback
Future Management
Quality Assurance
Marketing & Sales Plan
We improve employee experiences, customer experiences & leadership experiences.
Menu of Services
New Hire
Cycle
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Recruitment
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Interviewing
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Onboarding
Customer Experience
Journey
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From intro to return
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Everything Speaks
Workforce
Planning
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Long-term Forecasting
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Short-term forecasting
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In-day management
People
Management
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Vision to values
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Leading w/ empathy
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Getting buy-in
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Living your values
Company
Communication
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Meetings/coaching
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Establishing Expectations
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Goal Setting
Know Your Product-
Know Your Customer
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Building trust w/ customers
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Building knowledge bases
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Establishing effective workflows
Omni-Channel
Routing
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Call
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Chat
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Email
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Social Comms
Time
Management
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Get more done
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Work/life balance
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Building trust w/ stakeholders
Employee
Engagement
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Inclusion
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Diversity
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Appreciation
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Recognition
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Encouragement
Collecting Customer
Feedback
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Surveys
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Folluow-ups
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C-SAT
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Net pomoter score
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Customer effort score
Interaction
Handling
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Soft skills
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Problem resolution
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Listening w/ empathy
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Getting to yes (cross-sell/up-sell)
Finance
Management
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Business plans
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Budgeting/P&L
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Expenses
Compensation & Retention
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Salaries
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Benefits
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Reinvestment
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Total Compensations
Marketing &
Sales Plan
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Generating Leads
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Clarifying Your Message
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Building a Relationship
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Following Up
Quality
Assurance
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Grading Rubrics
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Software
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1 on 1 Coaching Cadence
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Setting Follow-up Training
Future
Management
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Upward Mobility
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Succession Planning
1 Bad Experience- 5 Great Lessons
Despite a long list of concerns with photos, names, and details, we were ultimately offered a canned response and told the points added to our loyalty card "should" cover a one night stay at any of the brand names properties. How this seemed close to a proper service recovery is beyond me...
