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Our Services
With 20 years in the industry, we produce real results.
Industries We Serve
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Retail
Hospitality
Entertainment
Gaming
New Hire Cycle
Customer Experience Journey
Workforce Planning
People Management
Company Communication
Know Your Product & Know Your Customer
Omni-Channel Routing
Time Management
Employee Engagement
Interaction Handling
Finance Management
Compensation & Retention
Collecting Customer Feedback
Future Management
Quality Assurance
Marketing & Sales Plan
We improve employee experiences, customer experiences & leadership experiences.
Menu of Services
New Hire
Cycle
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Recruitment
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Interviewing
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Onboarding
Customer Experience
Journey
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From intro to return
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Everything Speaks
Workforce
Planning
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Long-term Forecasting
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Short-term forecasting
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In-day management
People
Management
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Vision to values
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Leading w/ empathy
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Getting buy-in
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Living your values
Company
Communication
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Meetings/coaching
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Establishing Expectations
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Goal Setting
Know Your Product-
Know Your Customer
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Building trust w/ customers
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Building knowledge bases
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Establishing effective workflows
Omni-Channel
Routing
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Call
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Chat
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Email
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Social Comms
Time
Management
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Get more done
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Work/life balance
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Building trust w/ stakeholders
Employee
Engagement
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Inclusion
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Diversity
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Appreciation
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Recognition
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Encouragement
Collecting Customer
Feedback
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Surveys
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Folluow-ups
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C-SAT
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Net pomoter score
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Customer effort score
Interaction
Handling
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Soft skills
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Problem resolution
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Listening w/ empathy
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Getting to yes (cross-sell/up-sell)
Finance
Management
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Business plans
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Budgeting/P&L
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Expenses
Compensation & Retention
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Salaries
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Benefits
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Reinvestment
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Total Compensations
Marketing &
Sales Plan
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Generating Leads
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Clarifying Your Message
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Building a Relationship
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Following Up
Quality
Assurance
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Grading Rubrics
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Software
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1 on 1 Coaching Cadence
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Setting Follow-up Training
Future
Management
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Upward Mobility
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Succession Planning
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